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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
245 ratings and 147 comments received in the last 90 days.
03 August 2025
Great service from Chandlers Worthing
03 August 2025
Again the purchase was great thanks to Sean. The delivery was wonderful Peter who delivered my car is very lovely man who took his time to explain everything throughly no question was left unanswered. I am honestly just so pleased with everything.
30 July 2025
There was no stress from start to finish
28 July 2025
The purchase details were explained fully and the car was delivered when it was said it was going to be delivered. The only issue we had was over the installation of the Pod point home charger which was part of the deal offered with the car purchase.
28 July 2025
As an existing customer I've always found the staff very friendly, helpful and professional.
26 July 2025
Jemma was extremely thorough and knowledgeable. She completely guided me through the whole process with ease and went through everything at handover and answered any questions I had.
23 July 2025
Phil, the Sales Exec, not only provided good clear information and feedback to my Qs, he recognised my loyalty and went a miles more to get me to a decent commercial position that fit my situation. Polite, communicative and efficient. Thanks.
19 July 2025
Because nothing went wrong and totally well organised.
07 July 2025
all ran smoothly and staff very knowledgeable
04 July 2025
Made to feel special and valued by Sean, Will and Mandy
03 July 2025
Superb and a great hand over experience with Jemma
03 July 2025
Staff were always friendly and courteous and extremely helpful enabling me to make decisions about my new car.
26 June 2025
Car was covered in own area, made to feel very special
18 June 2025
Was kept informed the whole way, Phill was attentive and enthusiastic, the car had all the additions I requested and was perfect on pickup
18 June 2025
Jemma was very supportive and communicated well throughout the whole process without making me feel like I was just a 'sale'
12 June 2025
The time taken to ensure everything was good during handover.
11 June 2025
As above
04 June 2025
Completely satisfied. The staff at the center were fantastic. Absolutely not complaints.
04 June 2025
The sales staff were attentive at all times, promptly answered any queries and kept me constantly updated on delivery of the new vehicle from BMW.
04 June 2025
Everyhting was clearly explained and the handover was very efficient
02 June 2025
Phil my sales contact was very friendly and professional and explained the process to me quite clearly and always replied promptly when I had additional questions
29 May 2025
Great updates on new car
19 August 2025
see above
17 August 2025
Easybto get an appointment in a short time
16 August 2025
see above
16 August 2025
Clean efficient communicative
16 August 2025
Great communication and lovely customer service. No pressure to make a quick decision with repair work.
14 August 2025
Very organised and good communication
12 August 2025
All good. Jake our Service Advisor was very helpful and nice as was the receptionist who gave us biscuits to have with our coffee, it was a pleasure to see our Salesman Sean too ??
12 August 2025
Car in for service & needed two tyres: only had one so would be an extra day. I received a call same day to say they'd been able to do both, reduce price to match supplier I'd found & car was ready so exceeded my expectations.
11 August 2025
Friendly & honest staff. All round great service
10 August 2025
Dealt with in a very professional and polite manner.
10 August 2025
Easy to book for MOT and / or service Steve Wright is always helpful
10 August 2025
Great service and polite staff. Only thing to get 5 stars would be improve the wash. I know it's free but the car came out all smeared like the car had been washed with dirty water or cloths. Very minor. Overall really good
09 August 2025
Done on time and results sent to me quickly
08 August 2025
Very satisfied and the process was very easy
08 August 2025
The company I work for (chauffeur service Chichester limited ) are suposwd to have a 20% discount on parts and labour. I did mention this on check in, thought it had been done it wa not. Hopefully rectifies at next service.
05 August 2025
As above
05 August 2025
Absolutely the same reason the service is 5 star and the report was so detailed... I love it
05 August 2025
Completed and valeted within time! Car felt really good after service.??
04 August 2025
Good service as expected from BMW
02 August 2025
took too long
31 July 2025
Efficient and professional service
31 July 2025
Very good
30 July 2025
Professional team, always ready to help.
30 July 2025
Great service all very helpful
30 July 2025
I can only give 4 stars as after the service the car broke down on the way home as a result of the part not being fitted properly however the team worked hard to resolve the issue with a loan car immediately and a goodwill gesture offered
29 July 2025
As I said before. The staff are very good giving a good service and clear communications. The video is a very good idea giving excellent clear detail of what my car is like.
29 July 2025
Sorted out my on board software problem the same day it happened. Well done Simon.
28 July 2025
Easy to book and professional to deal with
28 July 2025
same
28 July 2025
Dealt with my MOT and oil change well within the time frame I requested
27 July 2025
The car was in at 8am. I should have been given a choice to stay behind with a time estimate. I took a train back home and very near to the end of my journey, I was told the car was ready! I had to take the next train back. A waste of a journey
27 July 2025
Everything asked was answered and was informed through the whole process of car being sorted to finish.
27 July 2025
All went as agreed
27 July 2025
The work was carried out while I waited.
26 July 2025
All staff I came in to contact with were very pleasant and helpful
26 July 2025
Good service Efficient staff
26 July 2025
Good customer service
26 July 2025
As above
25 July 2025
The MOT process was great, however I expected more support and not extortion when it came to the aircon failure.
24 July 2025
Both service centre and body shop good. Body shop very good communication and advice.
23 July 2025
Comments similar to above.
23 July 2025
very pleasant to deal with
22 July 2025
No problems from start to finish
21 July 2025
My car is running very smoothly
21 July 2025
Car is always cleaned
20 July 2025
Ditto
20 July 2025
Reliable and good value
19 July 2025
Efficient and polite
19 July 2025
Great communication. The complementary clean was appreciated too, car come back like new throughout
18 July 2025
Because the issue with the car was adopted by the garage and brought to a prompt and permanent solution.
17 July 2025
Did everything they said said they would do and kept me informed a pleasure to deal with
16 July 2025
Service reception were excellent but the complimentary car clean was very poor. Lots of smudges on windows. Many water spots externally because the wash was allowed to dry in sunlight. Minimal vacuum to front wells only.
15 July 2025
excellent service
14 July 2025
I was offered the opportunity to use the app and the instructions on how to download and integrate information was clear and easy to follow.
14 July 2025
All work completed on time.
14 July 2025
Useful to have the short video of the inspection and I was grateful for the cleaning of the car and vacuuming of the interior.
13 July 2025
Efficient and professional and clearly articulated summary report.
13 July 2025
See above
13 July 2025
Service and MOT carried out as expected.
12 July 2025
I was kept informed of the fault with my car, it was repaired quickly
10 July 2025
Always great professional service
09 July 2025
The same reason as previous question! Also when I booked online I was asked if there were any problems with the car, I said that the coolant needed topping up about once a month. When I asked on the day if this could be looked at, I was told a whole
08 July 2025
My car service experience went very smoothly. Couldn't fault the customer care service team.
07 July 2025
Super happy, well looked after. All staff were professional and courteous.
07 July 2025
For a car service the whole experience is as good as it gets. You are looked after while the car is being serviced. I was able to find a quiet booth to work during this time, you are offered coffee, kept updated and not forgotten. Excellent!
06 July 2025
Great service.
05 July 2025
Excellent respect from all staff
05 July 2025
Service undertaken in a timely manner with good video from technician. Service Advisor polite and professional.
05 July 2025
Because I booked the work while I was already there
04 July 2025
See above
04 July 2025
Good service
04 July 2025
Friendly, helpful and courteous staff. The job happened when it was supposed to and completed on time.
02 July 2025
All as expected
01 July 2025
Very good overall, but would really appreciate receiving receipts for all payments.
01 July 2025
Like that fact you get service update via video and information.
30 June 2025
Excellent as usual.
27 June 2025
Quick and efficient
26 June 2025
As above. I will never return
26 June 2025
Had to wait nearly an hour over the collection time for my vehicle as it not being ready.
26 June 2025
Mechanics give honest assessment of repairs required.
25 June 2025
MOT was completed swiftly and well, but again disappointed to be sent an invoice and a request for paymemt. Having been told it would be FOC
25 June 2025
No prroblems
24 June 2025
The full process was explained and communication was timely
24 June 2025
Easy booking in and being able to work and wait for service to be done.
24 June 2025
They washed the car okay, they did leave the alloys though.....
23 June 2025
Personal customer care
23 June 2025
Good report on your vehicle and any future work that will need doing. I could wait while the MOT was done
23 June 2025
Job carried out well
23 June 2025
Good customer service and the car was done in good time.
20 June 2025
All jobs done on time and to my satisfaction
19 June 2025
No challenges experienced
17 June 2025
Just really underwhelmed with the attentiveness of the service
17 June 2025
Overall a great experience.
17 June 2025
Very nice, polite and professional service of all members of staff.
15 June 2025
Extremely reliable and courteous.
15 June 2025
Good service.. quick and professional.
14 June 2025
service was performed very quickly
14 June 2025
I left feeling confident in my vehicle and vehicles future.
12 June 2025
Staff very pleasant, service completed promptly. Always come away very underwhelmed by the complimentary clean. When you've just paid £520 for a service you should have a clean windscreen at least. There was still dead insect remnants and smears.
12 June 2025
Good customer service
10 June 2025
Kept informed of progress & car was ready by the time requested
10 June 2025
The service team were sympathetic to my concerns over the reason the vehicle was booked in for a diagnostic examination and replacement of damaged parts. They kept me informed of timelines and costs. Undertook a warranty enquiry on my behalf.
09 June 2025
Group 1 Worthing has serviced my car for 11 years, great ! Just lack talk to me
09 June 2025
I am always found them very helpful
09 June 2025
Work on recall notices
08 June 2025
All problems solved.
08 June 2025
Excellent service
06 June 2025
I like the footage and explanation.
04 June 2025
Very professional service.
04 June 2025
Everything went smoothly. Polite and attentive staff. Good job and good customer care.
03 June 2025
Everything went smoothly
03 June 2025
Could not fault the service I received from the team.
02 June 2025
As above. Only credit was the car was cleaned.
02 June 2025
Overall very easy and quick.
01 June 2025
No fusse ! And I like the video showing the car inspection.
01 June 2025
The service and extra work was carried out quickly.
01 June 2025
Efficient, polite, professional. Also the complementary valet was much appreciated. It saved me £20 at the car wash.
30 May 2025
No issues to mark lower
29 May 2025
As anove
28 May 2025
As above
28 May 2025
Everything I asked for was completed
27 May 2025
As above.
27 May 2025
Should offer car collection
27 May 2025
ready in one day for a big service, unfortunately the weather intervened and had to postpone pick-up on the following day - no drama at all
16 August 2025
Kept informed at each stage and helped with the process throughout.