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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 147 comments received in the last 90 days.
02 October 2025
Easy smooth transaction.
30 September 2025
All employees were engaging and friendly.
26 September 2025
I believe I have stated why I am satisfied in previous answer. Our sales person Callum made purchasing the car very relaxed.
22 September 2025
I was completely satisfied with the service provided.
17 September 2025
Very satisfied.
16 September 2025
Swift and smooth process
12 September 2025
As already said. Shab's, our salesman was really good.
08 September 2025
Excellent communication
08 September 2025
All very friendly and helpful.
06 September 2025
I will be returning, excellent.
05 September 2025
They looked after us well. Good regular communication and personal service.
23 August 2025
Very helpful and friendly sales person.
16 August 2025
Kept informed at each stage and helped with the process throughout.
03 August 2025
Great service from Chandlers Worthing
03 August 2025
Again the purchase was great thanks to Sean. The delivery was wonderful Peter who delivered my car is very lovely man who took his time to explain everything throughly no question was left unanswered. I am honestly just so pleased with everything.
30 July 2025
There was no stress from start to finish
28 July 2025
The purchase details were explained fully and the car was delivered when it was said it was going to be delivered. The only issue we had was over the installation of the Pod point home charger which was part of the deal offered with the car purchase.
28 July 2025
As an existing customer I've always found the staff very friendly, helpful and professional.
26 July 2025
Jemma was extremely thorough and knowledgeable. She completely guided me through the whole process with ease and went through everything at handover and answered any questions I had.
23 July 2025
Phil, the Sales Exec, not only provided good clear information and feedback to my Qs, he recognised my loyalty and went a miles more to get me to a decent commercial position that fit my situation. Polite, communicative and efficient. Thanks.
19 July 2025
Because nothing went wrong and totally well organised.
05 October 2025
The issue still needs to be fixed but very pleased with the service so far. Thanks
04 October 2025
Really helpful staff
01 October 2025
Straight to the point and quick to sorting my car out
01 October 2025
Always an excellent service
30 September 2025
I can't fault the service I was given
29 September 2025
All good
29 September 2025
Quick and efficient and very friendly
29 September 2025
I was satisfied with the service and how it was managed, though it was just an oil and filter change. The oil and filter would cost me (retail) in the region of £165 max. Meaning the cost for an engineer for 45 minutes was £275. Thats extortionate
28 September 2025
Excellent service other than the above mentioned.
27 September 2025
Very professional and good work
27 September 2025
Easy to check in, I'm informed during the work and everything is completed to a high standard.
24 September 2025
See above.
24 September 2025
Streamlined service but it would have been nice to know that this was a major service as I would have brought a book to read whilst I waited!
23 September 2025
Great customer service
22 September 2025
Kept informed during the work
21 September 2025
Car was cleaned and the mot was completed efficiently . But the wax spray went on the windscreen which smeared in the rain, and caused difficulty seeing at night with the glare of in coming headlights.
21 September 2025
Service was excellent.
20 September 2025
Car went in for a small warranty issue and an oil change. When i got phone call that the car was ready to pick up the oil change hadn't been done. Very annoying!
19 September 2025
Excellent
19 September 2025
Whilst the service advisor was very good, it did take longer than hoped for the issue to be resolved after the initial explanation of the issue. Upon collecting the car it also had a mark on the rear bumper. Minor but it impacts rating.
19 September 2025
Not that good. Good pool car offered, Other than that it was all good. Good coustumer service ??
18 September 2025
The service from our salesman Sean Mumford was excellent.
17 September 2025
They did what they said they would do.
16 September 2025
I really find the set up of service desks at Group 1 quite unwelcoming. The adviser is behind a desk with 2 computer screens in the way of any interpersonal interactions. It really is quite off putting. I don't like it.
15 September 2025
As above.
15 September 2025
It all got sorted quickly
15 September 2025
Good service
13 September 2025
At the end the young service reception guy sorted out my phone & Apple Play issue
11 September 2025
All good
11 September 2025
Great experience
11 September 2025
Some confusion over what type of service i needed.initially told certain items for £280 then on arrival told only needed a break fluid change. However once booked in, apart from a very expensive MOT fail for steering gaters, all ok. Still had to chas
11 September 2025
Ebony was brilliant, extremely welcoming, helpful and felt as though she and the team went the extra mile to ensure I received a good experience from start to finish.
10 September 2025
Your techs are very good at thier jobs but majorly let down by your unprofessional service advisors who constantly lie
10 September 2025
Not satisfied
09 September 2025
Professional work and procedures.
09 September 2025
Very helpful & professional. Made me feel at home. And did very good Job on my car. Thank you.
08 September 2025
Friendly, helpful
08 September 2025
Timely, informative and easy to deal With.
08 September 2025
Service took two days so I had to leave car with you overnight. I didn't feel the communication as to when my car was ready for pick up was made very clear. Unfortunately I had to cancel a lunch engagement.
08 September 2025
Good communication both Chris and Ebony where very helpful and made me feel welcome
07 September 2025
Work was completed on time with attention to detail, and video support.
04 September 2025
Welcoming, easy check in, polite service team
03 September 2025
Quick and easy
03 September 2025
No issues this time
03 September 2025
All questioned were answered, the process explained, and sales person was friendly and approachable throughout the process
02 September 2025
As above plus video health check a worthwhile service.
02 September 2025
Everything promised was carried out
02 September 2025
Timely and efficient
01 September 2025
Easy process,polite staff. Car ready on time
01 September 2025
Timely and efficient service
31 August 2025
Efficient
29 August 2025
My service was dealt with extreme ease. I couldn't fault it.
29 August 2025
Easy to book in using the app, with easy to view slots availability for preferred day.
28 August 2025
I made it clear when booking that a particular service item needed to be performed. I made it clear in the online check in. I made it clear on arrival. Still it wasnt done. I queried it and complained. Unsatisfactory answer and explanation given.
28 August 2025
Good
28 August 2025
Love the fact that you are sent a video so you can see the work that has been done. When you pick your car up it is all washed and polished. Perfect.
27 August 2025
Yes overall good service
27 August 2025
Service experience was excellent as per usual (hence the 10 score). However the booking experience was appalling
26 August 2025
Service advisor Jake Pascoe collected my vehicle took it for maintenance had it cleaned then returned it to me. Very professional and very friendly.
25 August 2025
As above - the service was done well, on time. The issue was not even the cost so much as not having anyone explain the difference with the quote. We saw 2 different members of the team when we arrived and when we left so there is a disconnect here.
24 August 2025
As always very good service
23 August 2025
General willingness to help sort out issues and communicate effectively
23 August 2025
They are local to me and the service was good
23 August 2025
Satisfied eventually it seems if you speak to the right person things get done otherwise a don't care attitude is projected to the customer
22 August 2025
It was as expected
19 August 2025
see above
17 August 2025
Easybto get an appointment in a short time
16 August 2025
Great communication and lovely customer service. No pressure to make a quick decision with repair work.
16 August 2025
see above
16 August 2025
Clean efficient communicative
14 August 2025
Very organised and good communication
12 August 2025
Car in for service & needed two tyres: only had one so would be an extra day. I received a call same day to say they'd been able to do both, reduce price to match supplier I'd found & car was ready so exceeded my expectations.
12 August 2025
All good. Jake our Service Advisor was very helpful and nice as was the receptionist who gave us biscuits to have with our coffee, it was a pleasure to see our Salesman Sean too ??
11 August 2025
Friendly & honest staff. All round great service
10 August 2025
Great service and polite staff. Only thing to get 5 stars would be improve the wash. I know it's free but the car came out all smeared like the car had been washed with dirty water or cloths. Very minor. Overall really good
10 August 2025
Dealt with in a very professional and polite manner.
10 August 2025
Easy to book for MOT and / or service Steve Wright is always helpful
09 August 2025
Done on time and results sent to me quickly
08 August 2025
The company I work for (chauffeur service Chichester limited ) are suposwd to have a 20% discount on parts and labour. I did mention this on check in, thought it had been done it wa not. Hopefully rectifies at next service.
08 August 2025
Very satisfied and the process was very easy
05 August 2025
As above
05 August 2025
Absolutely the same reason the service is 5 star and the report was so detailed... I love it
05 August 2025
Completed and valeted within time! Car felt really good after service.??
04 August 2025
Good service as expected from BMW
02 August 2025
took too long
31 July 2025
Efficient and professional service
31 July 2025
Very good
30 July 2025
Great service all very helpful
30 July 2025
Professional team, always ready to help.
30 July 2025
I can only give 4 stars as after the service the car broke down on the way home as a result of the part not being fitted properly however the team worked hard to resolve the issue with a loan car immediately and a goodwill gesture offered
29 July 2025
Sorted out my on board software problem the same day it happened. Well done Simon.
29 July 2025
As I said before. The staff are very good giving a good service and clear communications. The video is a very good idea giving excellent clear detail of what my car is like.
28 July 2025
Dealt with my MOT and oil change well within the time frame I requested
28 July 2025
Easy to book and professional to deal with
28 July 2025
same
27 July 2025
Everything asked was answered and was informed through the whole process of car being sorted to finish.
27 July 2025
All went as agreed
27 July 2025
The work was carried out while I waited.
27 July 2025
The car was in at 8am. I should have been given a choice to stay behind with a time estimate. I took a train back home and very near to the end of my journey, I was told the car was ready! I had to take the next train back. A waste of a journey
26 July 2025
As above
26 July 2025
All staff I came in to contact with were very pleasant and helpful
26 July 2025
Good service Efficient staff
26 July 2025
Good customer service
25 July 2025
The MOT process was great, however I expected more support and not extortion when it came to the aircon failure.
24 July 2025
Both service centre and body shop good. Body shop very good communication and advice.
23 July 2025
very pleasant to deal with
23 July 2025
Comments similar to above.
22 July 2025
No problems from start to finish
21 July 2025
My car is running very smoothly
21 July 2025
Car is always cleaned
20 July 2025
Ditto
20 July 2025
Reliable and good value
19 July 2025
Efficient and polite
19 July 2025
Great communication. The complementary clean was appreciated too, car come back like new throughout
18 July 2025
Because the issue with the car was adopted by the garage and brought to a prompt and permanent solution.
17 July 2025
Did everything they said said they would do and kept me informed a pleasure to deal with
16 July 2025
Service reception were excellent but the complimentary car clean was very poor. Lots of smudges on windows. Many water spots externally because the wash was allowed to dry in sunlight. Minimal vacuum to front wells only.
15 July 2025
excellent service
14 July 2025
Useful to have the short video of the inspection and I was grateful for the cleaning of the car and vacuuming of the interior.
14 July 2025
All work completed on time.
14 July 2025
I was offered the opportunity to use the app and the instructions on how to download and integrate information was clear and easy to follow.
13 July 2025
Efficient and professional and clearly articulated summary report.
13 July 2025
Service and MOT carried out as expected.
13 July 2025
See above
12 July 2025
I was kept informed of the fault with my car, it was repaired quickly
05 October 2025
Mr Nigel Armitage was ready in all respects for my arrival, as was my new car. The warmth extended to me throughout my time, from the receptionist to the sales manager in the showroom was perfect. The MB garage near Chichester should pay attention!