About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

185 ratings and 135 comments received in the last 90 days.

03 May 2026

Professional, knowledgeable, approachable and friendly staff. Very efficient, very helpful - both pre and post sale

02 May 2026

First time I've bought a new car for a long time and found the experience exciting and easier than I anticipated. The buying is a bit stressful as it is a big decision and many options. Our sales rep, Jemma made it seem easy. Delivery was great.

01 May 2026

I received good service and my needs were fully met.

16 April 2026

Jemma Shuttle was helpful and friendly throughout the whole experience and made the whole process extremely enjoyable.

11 April 2026

I attended group 1 initially with a friend to look over some of the 1 and 2 series. I was promptly approached by your sales person who offered help as opposed to imposing it. Then from test drive to sale the whole experience was 5*

03 April 2026

Because I met a sales person who I trusted.He was professional ,patient and gave all the attention I needed.I try to name people I wish to complement so thank you Mo Rashid.

28 March 2026

Not familiar yet with the changes from my previous x1. I am a bit handicapped and rely on the door handles for stability when getting into or out of the car. On my previous x1 they could be gripped from above and below whereas new x1 only from below

27 March 2026

We waited longer than expected for the new car to arrive. However, following an email, Phillip acted promptly and arranged for an individual collection. We were able to collect it that same day week. We appreciated his prompt response.

24 March 2026

Charlie was able to give me all of the information I needed to make informed decisions. He was also able to offer sound advice moving forward too. Many thanks for all of your help Charlie - really appreciated...

23 March 2026

Very good service from start to finish

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16 March 2026

Slightly disappointed with the part exchange valuation, but otherwise no complaints.

16 March 2026

Very helpful and had a very good knowledge of the car

11 March 2026

Friendly and helpful staff

09 March 2026

Friendly,helpful & efficient service

02 March 2026

Our dealings were primarily with the sales consultant, Mo Rashid, and the Business Manager, Steve Hunter. Both were very friendly, efficient and helpful. No pressure from them and a very nice buying experience. I would recommend others seek them out

15 February 2026

Great service from start to finish. Jemma was extremely knowledgable and friendly, making the whole process enjoyable and stress free.

06 May 2026

Looked after by a very professional team . Also wasn't expecting the car to be washed either. Time taken to run through various settings,as I didn't know how to install them. And a spotless reception area.

06 May 2026

Amazing service.

05 May 2026

Very efficient - friendly staff - free car wash!!

05 May 2026

Good value and prompt service.

05 May 2026

Ebony was good at communicating. The mechanics video was very professional

04 May 2026

Good service

03 May 2026

The service was carried out while I waited and within a couple of hours and Ebony kept me updated with progress and walked me to my car afterwards. I was also offered drinks by the receptionist.

03 May 2026

I asked for the car to be hoovered only this was not completed I emailed Ebony 3 times still not heard back being x motor trade for 25 years I didn't expect the world just what I asked for to be achieved

02 May 2026

Good service

02 May 2026

Ms Ebony had been an excellent agent. I was a quite demanding customer but she addressed all my needs.

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30 April 2026

Quick and efficient service

28 April 2026

Helpful service rep. Managed to reduce price of work through BMW offer

27 April 2026

Competently dealt with (campaign for driver seat airbag replacement) from start to finish. Health check on this 20 year old vehicle only revealed front suspension gaiters needed replacement, thus enhancing BMWs quality and longevity, .

27 April 2026

Usual excellent experience.

26 April 2026

Easy to arrange, flexible to accommodate a repair with routine MOT, kept informed, excellent service

26 April 2026

Efficient and professional service.

26 April 2026

The service and information provided for my iX does not in any way whatsover justify the work carried out. From the report I received the lights, brake wear and tire tread were measured and reported. Thats it, nothing else at all noted or reported !

23 April 2026

Service advisor told me it might take 2 hours and it took 1 hour! Thank you!

22 April 2026

Great reception, good communication, straightforward collection.

22 April 2026

I needed to know what was wrong and they told me.

22 April 2026

Efficient service

22 April 2026

The centre is accommodating and allowed me to work comfortably while I waited for my car to be serviced

22 April 2026

Chris, the service adviser, was very helpful and the work needed was carried out quickly and efficiently.

21 April 2026

As always great service from all the staff at BMW

20 April 2026

Professional friendly service staff. App works well and kept informed

20 April 2026

I realised late that the car needed an MoT when my attempt to pay road tax was refused. Your company rose to the occasion admirably getting me a date well within the time parameters needed. Thank you!

20 April 2026

The device center staff member was excellent, but unfortunately my car was delivered back without the dirt from the fitting not cleaned off. I had requested a wash and hoover but it wasn't done for some reason. Clean offered, but I had done it.

19 April 2026

All ok as usual

18 April 2026

A welcoming welcome. An easy on line check in. A professional service agent,

18 April 2026

The lady was very helpful and service area was immaculate.

17 April 2026

No fuss and curtious

16 April 2026

Good communication, great customer experience

14 April 2026

Did more than I expected

14 April 2026

Professional, informed service from the team and vehicle ready as advised.

14 April 2026

BMW Group 1 provided excellent customer service from the first contact over the phone to assistance at the dealership. My car was fixed very quickly and I was kept up to date with repairs.

14 April 2026

Service reception (Ebony) and the technican (Alan) gave exceptional service

09 April 2026

Completed on time. Liked the health check using video. Advisor was helpful and conducted further checks I requested. And a complimentary wash & vac. Good comms. Thanks

02 April 2026

Very polite, friendly and helpful team

02 April 2026

Good check in and check out service. However, as part of the car health check it would have been good to understand what work had to be done for the MOT and what was simply advisory

01 April 2026

My car went in for MOT and service, my car is just 5 years old, and I had to have a new seat belt fitted WHY? I believed that buying a quality product I would be ok with this for a few years,

01 April 2026

MoT completed on time with a good video report.

31 March 2026

I was very pleased with the

31 March 2026

Staff are friendly but your prices are wild.. £133 for a bulb change..

30 March 2026

Kept me informed, notified of additional work required and managed to do it immediately, on a while-you-wait appointment. Very friendly and helpful.

29 March 2026

Great

29 March 2026

I was happy with the service from Group 1 BMW Rustington and in particular Sam and Jake. Everything was as they said with no other issues, thank you.

28 March 2026

Had a nail in my tyre, and the service team booked me in for the same day despite being very busy.

28 March 2026

BMW CHANDLERS WORTHING ALWAYS DELIVERS GREAT SERVICE

28 March 2026

Always very helpful

28 March 2026

Excellent service from the team, kept very well informed on progress, work carried out as agreed and to the quoted cost, and finished on time.

26 March 2026

Friendly staff, quick service

25 March 2026

Job done as expected good comms

25 March 2026

Always a pleasure staff helpful and polite

24 March 2026

All very straight forward from booking in to collection & I felt a good job had been done

24 March 2026

I was very well looked after during the service process.

24 March 2026

Friendly helpful and prompt to time

24 March 2026

The servicing was excellent as always, but I was very disappointed with the whole experience of having to rent a car, waiting for more than an hour for Enterprise to arrive, wasting an other 3/4 hour with rental paperwork, etc.

23 March 2026

all good as usual

23 March 2026

Kind, polite and timely service

23 March 2026

Couldn't fault the service

23 March 2026

Until this visit I have had the best experience with all the service staff and technicians unfortunately this time I felt a little let down as they were unable to sort out my issue and I have had to revert to a non BMW person to get what I required ?

22 March 2026

Great, speedy service. Was guided to a place where i could work while i waited. The job was completed within an hour

21 March 2026

Helpful and friendly staff I brought my son with me. He is 10 months old. The staff were very happy for him to crawl round the showroom touching the cars on display.

21 March 2026

Did job as expected however quoted excessive price for additional work

20 March 2026

An issue was raised about 2 parts needing replacing, but when I said I had a warranty on it he was not in the slightest bit interested in it.

18 March 2026

Car was booked in easily, actions undertaken and ready to pick up at a reasonable time

17 March 2026

Courteous, efficient service

16 March 2026

Great communication, very helpful

16 March 2026

Chris Allen was super helpful and guided us through the whole process after we found a fault with the car. Great service, a pod to work in while waiting, and even coffee served to us too. Really pleased with the experience overall.

16 March 2026

Very good customer care

16 March 2026

Made to feel comfortable & kept well informed - every detail of work completed .

15 March 2026

Same usual high standard of care/service

15 March 2026

Job completed as described and on time

14 March 2026

So so disappointed with BMW keeps going back in for the same issues. After bmw apparently replaced my rear door handle for the second time it then comes of in my wife's hand 3 times is an absolute joke.

14 March 2026

The staff are very professional, friendly, and the service is fast, which makes me very satisfied.

14 March 2026

Very good customer service

13 March 2026

Everything went like clockwork.

11 March 2026

Ebony was super helpful kept me informed at all times . Annoying that my tyre is t covered under the insurance I took out when I purchased the car !!!b But brake fluid change I guess was great !

11 March 2026

Fast, efficient service. All staff I came in contact with were friendly & helpful. The work was carried out to my complete satisfaction and the car was cleaned before it was returned to me.

10 March 2026

Efficient friendly service

10 March 2026

The service advisor Chris Allen was extremely helpful. Highly recommend.

10 March 2026

Excellent and very responsive

09 March 2026

I was kept informed of work with emails, texts and calls. Work carried out promptly and professionally.

09 March 2026

Mislead about mot. Told you could date from old mot date. Did not lost over a month.

08 March 2026

I had to visit twice to get the problem fully identified and sorted but that has now happened

08 March 2026

Very nice

07 March 2026

I was looked after very well by Chris and his colleagues.

04 March 2026

We were extremely satisfied with the work carried out on our BMW. We were impressed with all the attention to detail even sending a video of the results of work carried out.

03 March 2026

Everything was done so efficiently and all the staff so helpful

03 March 2026

They looked after me very well indeed

03 March 2026

Well treated

02 March 2026

The service received was to the usual high standard provided by this centre

02 March 2026

Very efficient clean and tidy and welcoming environment .

01 March 2026

I only have given 3 stars due to the missed diagnosis on more parts needed when told they had diagnosed the problem and costed for it only for that to change. I also work for group 1a diagnosis process is there for a reason use it wisely bmw Worthing

01 March 2026

Very professional service

28 February 2026

Very good service

28 February 2026

Very proffessional. Good communication

26 February 2026

I feel the service was as expected and good and as much as the hoover and car wash is free, it was as if a blind person, behind passenger seat not washed and the side bottom both sides dirty and slightly scratched and will need a polish to sort.

26 February 2026

The customer service was excellent. Communication was great.

24 February 2026

4 stars(your star rating system doesn't work for me). You left the plastic cover off the rear view mirror console. I hadn't time to bring it back in because my wife had to leave for a 10-day stay the day after I got the car back from you.

24 February 2026

Personable prompt and helpful

24 February 2026

I got FAR too many phone calls and texts reminding me that the service was due - give your customers some credit for actually being intelligent, organised people who might have congested diaries to work around, please....don't hassle your customers!

24 February 2026

Very good all round service

24 February 2026

nothing was wrong with the service, would like to thank Ebony Rhoder for helping me out about a question i had about my car the next day which she kindly sorted it out for me ,thank you MGEeverest

24 February 2026

Help with warranty

24 February 2026

Always looked after. Office space available while waiting always appreciated. Plenty of updates during service.

23 February 2026

I booked my car for warranty work, when I got there the service team diagnosed it was not warranty work, the damage was from a stone chip on a sensor however no evidence of this was visible or shown. Felt like a scam.

23 February 2026

Communication was good.

22 February 2026

Booked car in for MoT, car was also cleaned.

21 February 2026

Group 1BMW Worthing 4/feb, service reminder to me , booked online, Day off service (car said No service due),mix up with service reminder when I brought car from them,it was all reset, they said sorry.

18 February 2026

The entire experience was seamless. Josh booked my car in and offered me a loan car without me asking for one! Sam my service consultant was professional and easy to deal with. Highly recommend Group 1 Worthing!

18 February 2026

Didnt fixed the problem. The cracking sound whenever i turn the steering to the right still there. This is the second time that i brought my car to your garage for them to fix it but no success. My mileage,time rest day was wasted. I live in surrey.

17 February 2026

Needed a persistent fault diagnosing. Not done and had to book in all over again due to time limitations. Visiting this site is difficult and there is NO pick up and drop off service offered. Very poor at these prices. red.

17 February 2026

Fairly happy

17 February 2026

It couldn't be fixed on the day. A clip was also broken which meant we had to come back two times

16 February 2026

Completed on time. Kept me informed about progress. Cleaned inside and out before returning. No complaints.

16 February 2026

Don't fix the issue which has remained

16 February 2026

À lot more could be done to make you feel like a valued customer

15 February 2026

Efficient Team extremely pleased with the work completed.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Group 1 Worthing BMW

Address

Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:08:30 - 17:00
Sun:10:00 - 16:00

Phone

01903 334898

Map

Areas served

Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton

View map

Address

Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:00
Sun:Closed

Phone

01903 337305

Map

Areas served

Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton

View map

Address

Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 12:00
Sun:Closed

Phone

01903 337305

Map

Areas served

Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton

View map

Address

Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:Closed
Sun:Closed

Phone

01903 337305

Map

Areas served

Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton

View map