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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
346 ratings and 239 comments received in the last 90 days.
23 August 2026
Sales assistant was very good ,knowledgeable and not at all pushy re a sale.Negotations were ok ans sensible.
06 August 2026
Excellent experience from start to finish. Beautiful showroom and great cars, but the team made it-Callum was especially helpful, knowledgeable and made everything smooth and stress-free.
06 August 2026
Nigel Armitage was , as always , very organised, friendly and answered any questions we had . The car was immaculate when given to us
02 August 2026
Smooth process start to end
01 August 2026
All brilliant all very friendly and helpful.
31 July 2026
Nigel from Group 1 handled my sale from start to finish and couldn't have done enough to be helpful.
28 July 2026
Professional, courteous & friendly staff. Pleasant surroundings. Jemma was extremely helpful, didnt try and "sell" me a car. Did her very best to meet my requirements her attention to detail was spot on. During the whole process she kept me informed
28 July 2026
Fast service
17 July 2026
Phil a brilliant salesman known him for years makes you feel very welcome
09 July 2026
Excellent pre sale customer service. Totally painless
03 July 2026
The salesperson listened to my request and dealt with my enquiry quickly and comprehensively. Her communication skills were great, I was never in doubt regarding collection of my new vehicle.
03 July 2026
CALLUM WAS A PLEASURE TO DEAL WITH
03 July 2026
This isn't my first journey with you but this one seems easier , well as long as you understand technology ??, thanks for everything.
27 June 2026
Excellent service from the lady on the entrance desk to the sales lady Jemma At Group 1 BMW Worthing
25 June 2026
The salesman, Nigel Armitage, was excellent. He went out of his way to help me choose the best new model for my needs, explain all the options, presented a good deal for me and personally handled in detail the collection of the new car.
23 June 2026
All information was provided and I was kept up to date on delivery date.
22 June 2026
So very well organised and laid out from start to finish
19 June 2026
My sales adviser Phil Langrish was truly excellent. When I first met him I wasn't really sure what car I wanted. He really took the time to understand not just my actual needs but also my aspirations and how a car makes me feel.
12 June 2026
Good service had to wait long time for delivery which I expected and was kept updated
05 September 2026
Went for a suspected puncture, when needing a new alloy replacement it all worked well and the advisor Chris went above and beyond to help find a loan car with the team to ensure I could get my son to nursery whilst without a car, so helpful!
05 September 2026
From the ladies on the front desk to he men who organise the work to be done on your car are polite,make you feel welcome and no what they are talking about
03 September 2026
Sales lady I had was amazing and make the process very easy and quick and stress free
03 September 2026
The centre did what was expected
03 September 2026
work was carried out as requested
02 September 2026
Timely and efficient.
02 September 2026
The work carried out was fine but there was no record on your systems that I had a service plan which was surprising. I had the same issue as I have had previously that the auto lights were switched off by your team. Dangerous.
02 September 2026
Small repair following a silly 'accident'. Experience from arrival to pick up first rate and fully informed throughout.
02 September 2026
All very efficient although could have been cheaper!
02 September 2026
Very polite team and engineer Hassle free experience
02 September 2026
Always pleasant experience and well looked after. Good work space for while you wait and always offered a coffee.
02 September 2026
I attended for an air bag recall i arrived a bit early the staff were very pleasant nice coffee job done straight away perfect
02 September 2026
I'm happy with the level of service, but it would have been nice if the Centre had contacted me as soon as my vehicle arrived in their location on the Monday. I didn't actually hear from them until the following morning (Tuesday).
01 September 2026
Excellent service
31 August 2026
Everytime I put my car in for anything the first thing I'm told is there are no courtesy cars available. Which seems funny to me because when ever anyone else i know with a bmw puts theirs in they get a courtesy car straight away.
31 August 2026
Because it was everything I expected!
31 August 2026
Excellent service from start to finish. The team were professional, friendly and efficient, kept me well informed throughout, and made the whole experience straightforward and stress-free. Very impressed with the level of care.
30 August 2026
Everyone was very helpful and went really well
30 August 2026
Charging for a service I did not authorise.
29 August 2026
Great service, especially from Sam in service department at your Worthing branch
28 August 2026
When i checked in and spoke to the school kid behind the desk he asked if i wanted my car washed i said yes please the same answer when I booked the work in over the phone, when I collected the car it wasn't washed , incompetence come to mind
25 August 2026
Part needed was not available and will take a month to arrive.
25 August 2026
The staff were polite and friendly. And answered all my questions.
24 August 2026
Everything was completed in good time. Vehicle left clean and staff friendly and professional.
23 August 2026
Very satisfied with the wait area and coffee whilst car was being done.
23 August 2026
Smooth Friendly Professional
22 August 2026
Good comms, incl Luke Stripp
21 August 2026
Should have proactively called the customer with periodic updates - instead I had to call twice given absence of status.
21 August 2026
Excellent customer service displaying a high level of empathy with my servicing and engine issues.
20 August 2026
Never had a problem with service or recalls. Staff are very polite and friendly
19 August 2026
All scheduled work done without issue plus complementary check of underneath.
18 August 2026
Everything at group1 Worthing was made easy for me to book in and collect
18 August 2026
All pretty seamless
18 August 2026
Usual excellent service
18 August 2026
Came in for a minor issue, but health check identified other issues. Chris was great and kept me informed throughout the process. Will be back to have the work finished. Great job!
17 August 2026
Very informative, helpful and polite
17 August 2026
Waited for 1.5 hours then told I couldn't have my car back as you didn't have an oil filler cap in stock for the recall
17 August 2026
The experience was excellent from front of house team and the service was conducted quickly and efficiently.
16 August 2026
My car was in for a recall on a airbag Job done very quick good experience
16 August 2026
It's been quite difficult to get information regarding the status of the ongoing repairs on
16 August 2026
The service was completed very quickly, I got the usual video review, and everyone was helpful and professional, so nothing to fault.
15 August 2026
Would have given 5 stars but service and requested thermostat replacement took two days rather than all in same day.
15 August 2026
Fantastic service as always! Would always recommend and Chris Allen and the whole SVC Team are brilliant.
15 August 2026
Easy to book an appointment, work completed swiftly and good communication
14 August 2026
I was informed over the phone that the fault of my car would be investigated free of charge to be told when booking the car in on the morning of the repair I would have to pay an investigation charge.
14 August 2026
Friendly, helpful and professional service
13 August 2026
Service from the team was as good as ever, and the service on the car done in record speed, which was great as I was late in dropping the car off.
13 August 2026
Helpful and informative. Friendly communication
12 August 2026
A friendly and efficient service.
12 August 2026
Fast service while I waited, price reasonable.
12 August 2026
Most people who work there were welcoming, especially the lady on reception. The work was completed quickly and they sent me a video of their check underneath my BMW.
11 August 2026
It was very easy to book a date in for a waiting appointment and the MOT took exactly as long as I was told it would. All staff were very courteous, polite and professional.
10 August 2026
Excellent service
10 August 2026
great service from Jake
10 August 2026
All went well.
09 August 2026
Explaining everything from beginning, very professional,nice staff!
09 August 2026
Jake was polite and professional and got the service completed before time as I have a husband recovering from surgery and needed to get home
09 August 2026
Jake was extremely helpful and fully understood my problem. He consulted with his colleagues and the issue was rectified.
08 August 2026
Easy to sign in to reception, good waiting area, coffee made for me, polite attentive staff. Car washed and hoovered to a high standard.
08 August 2026
Great service as usual,friendly and helpful staff
06 August 2026
Quick, easy, thorough, great loan car, friendly and helpful service.
06 August 2026
Excellent service
06 August 2026
As always a very professional service. Clear, transparent and polite. It's a rare quality I believe and it only strengthens and demystifies the BMW brand.
05 August 2026
Easy booking, very efficient check-in, useful safety check video.
05 August 2026
Outstanding service! Fixed the issue quicker then I expect and handled everything with complete professionalism from start to finish.
04 August 2026
All ran to time, very efficient, good response to dealing with vehicle issues.
03 August 2026
Usual high standards maintained by the local team
03 August 2026
Brake Service was completed band car washed
03 August 2026
They were very professional and courteous but the service leaves a lot to be desired as the technition missed a dangerous defect. I know the car wasn't booked in for this problem but would expect a professional fitter to investigatethe problem
02 August 2026
Good service
02 August 2026
Work done was fine. Obsession with bonnet gas strut expiry dates stupid. Worst thing is checking in, and then finding someone else xhecks you out. Feels uncomfortable and unnecessary. If it matters so much then publish a list of that days customers a
02 August 2026
Same quality service as always. Good communication
02 August 2026
Very helpful team
02 August 2026
My car was booked in for a Summer check. I received an excellent video of the vehicle explaining the findings of the technician and the car was returned to me washed and vacuumed. Thank you.
01 August 2026
Lack of information provided about the outcome of the service, poor customer service. Following payment and collecting my car, I had to request health check video as I had not received. A fault under warranty was identified and not shared.
01 August 2026
Had a brilliant experience with BMW Group One Chandlers Worthing recently. My roof motor failed just two days past its warranty period. Jake in service was fantastic-he reached out to BMW Customer Services on my behalf, and they kindly agreed
01 August 2026
Great customer care and issues fixed in a timely manner. It is always a pleasure to deal with Sam.
31 July 2026
Staff were efficient and courteous
30 July 2026
Great service technician done a great job in repairing the car
30 July 2026
Everyone is always very helpful and friendly. Chris is always great everytime we go in.
29 July 2026
Recall work was carried out very efficiently and without delay. My car also had a vehicle check with a comprehensive video supplied. Finally, an excellent valeting.
29 July 2026
Offered free wash and hoover wasnt done
29 July 2026
Problem not resolved but service agent was very polite and helpful.
29 July 2026
The booking,& confirmation was flawless as was the recall work carried out on the airbag. When I confirmed I was asked if I would like a complimentary car wash which I was pleased about. This was withdrawn when I checked the vehicle in. Why offer it?
29 July 2026
Very quick while you wait service, followed up by a return appointment the same day to have all four tyres replaced
28 July 2026
Very polite and we were well looked after
28 July 2026
Because it was quick efficient and done!!
28 July 2026
Brilliant, always good service and very informative.
27 July 2026
Jamie was very helpful during both visits. As the first visit was a total failure, due to the recall part not being in stock, it's only 4 stars.
27 July 2026
Courteous and quick service with vehicle clened and washed after service
27 July 2026
Service department were their normal efficient polite self
27 July 2026
Airbag job great! Terrible Video sound quality on vehicle check and no response to my email
27 July 2026
This visit to BMW was excellent apart from the car was not cleaned as requested.This also happened on my previous visit to BMW?
27 July 2026
All work completed in timely fashion, waiting area clean comfortable with coffee and biscuit!!
27 July 2026
A good and efficient service with clear communications
27 July 2026
The work was carried out to a high standard and the staff were friendly and courteous. There was an issue that the correct part had not been ordered and I had to book an extra visit to the workshop
27 July 2026
Efficient, courteous with everything finished on time. Chris Allen was my contact and was very helpful. So much so that I was able to save money immediately by purchasing a 2yr service plan for my BMW. A big thankyou to Chris for organising it.
27 July 2026
The booking was easy and no queue on arrival. The car was ready on time.
26 July 2026
Sam Chandler first class . extremely helpful, knowledgeable and friendly.
26 July 2026
They were polite and the work needed was done within a short time despite being told when initially booked in, that changing the steering wheel air bag would take 2 hours!!!!!
25 July 2026
good service
23 July 2026
All dealt with in one day and the car was cleaned before I collected it
22 July 2026
Service was carried out satisfactorily except for brake fluid change.
22 July 2026
I had the quite office to enable me continue my conference call and just when I was about to finish my car was ready, washed sparking clean, and waiting for me outside.
22 July 2026
I don't normally compleat satisfaction surveys but the person who looked after me was excellent. I think his name was Jamie. A real asset to group one. Kept me informed of what was happen and when.
22 July 2026
Filthy loan car, didn't receive feedback on works being completed in a timely manner.
22 July 2026
Excellent service from booking online through to collection of my vehicle. The advisor was very efficient and knowledgeable answering a couple of questions I discussed on my arrival. The vehicle was fully cleaned and a inspection video provided
22 July 2026
Valeting was offered as a free add on - cabin was good but boot space was not touched
22 July 2026
Too long waiting They said the job will take 2.5h but on the end I been waiting 5.5h
21 July 2026
I was waiting in BMW's customer area while the replacement being done. The environment was calm, relax and they offeera nice cup of coffee. Overall the waiting didn't last that long.
21 July 2026
Courteous, as always.
20 July 2026
Excellent staff and service
20 July 2026
Clear advice on work needed and finished on time whilst I waited.
20 July 2026
Car was brought in for routine work, and was accidentally damaged. However, the damage was fixed free of charge and generous levels of goodwill were received by Jamie and Steve in service, which was very much appreciated. Dealt with very well, thank
19 July 2026
Great communication and great customer care when face to face and over phone
19 July 2026
Car allocated date and recall part still not in until a week later but had brake fluid changed on first visit and given clean bill of health. Week later to fit starter motor and car checked over again and now told it needs £640 in repairs needed???
18 July 2026
Mainly because it was a while you wait appt - I had work to do, but during had to nip out to support my elderly mother for 20-30 mins. Returned to find stuff had gone, then found out my laptop had been thrown in my bag, power still attached.
18 July 2026
I was a bit stuck being on Holiday in Brighton with a touring caravan from Belfast. The service centre in Worthing where fantastic getting the car repaired in quick time allowing our holiday to continue as planned.
16 July 2026
All went smoothly with good communication. I travel 30 mins to get to Group One and waited for the service to be completed - 2 hours
15 July 2026
Chris did a great job
15 July 2026
They did what they had too. If your going to offer free clean and valet then it should be to certain standard, understand that they had to do the work as car had a recall but had better cleans in my tesco Tesco car park for £20.
15 July 2026
Upon arriving at the dealership, there was an extremely rude sales manager (I believe he was a sales manager, as he went into one of the offices just behind reception) - please let me know if you would like more info on this
15 July 2026
I had to check in online, it offered a complementary wash and vaccum. I was called to say my car was done but no wash, was bluntly told my 19 year old 1 series was too old. Someone else called back, I could have it washed but on me if paint flaked
15 July 2026
Good
15 July 2026
All went smoothly.
15 July 2026
You provided a courtesy car which was easy and convenient while you sorted out the problem on our X1.
15 July 2026
Always really good customer service.
15 July 2026
Efficient, informative and helpful team
15 July 2026
The person deeling with is Technicaly very good makes everything go smoothly & do a very good job on my car.
15 July 2026
Start to finnish very good
15 July 2026
Recall work carried out as advised
14 July 2026
Good drop off and pick up system inside, big modern feeling building, love the mini courtesy cars. I've had the 118i, 218i, before that the X1 18i, and that standard mini cooper handled so much better than anything else due to light weight.
14 July 2026
Efficient, quick and comfortable to wait. All staff polite and welcoming.
14 July 2026
As always service. Very Good, fully updated car completed on time.
13 July 2026
Friendly professional service, great staff, great facilities while waiting. Made me feel that owning a BMW is something special in life, something I never felt while owning several Mercedes previously. Actually looking forward to my next visit!
13 July 2026
N/A
13 July 2026
Got my dates mixed up and yet i was still accomodated at short nitice.
13 July 2026
A very good service
13 July 2026
Friendly welcome, efficient service - always kept informed of progress & of any work required.
11 July 2026
No issues and car ready on time
11 July 2026
The person who dealt with getting my car booked in was amazing and reassuring
10 July 2026
great assistance from Jamie Martin on the windscreen replacement, but the X7 went in with a front squeak, and still came out with a front squeak.
09 July 2026
3 weeks to fix a problem. New rear tyres fitted and not balanced properly
09 July 2026
Always great staff
09 July 2026
Professional team and service from this dealership
08 July 2026
Service advisor Mr Jake Pascoe was very friendly and very professional. Whole experience was easy.
08 July 2026
Good facilities at the dealership and friendly staff.
08 July 2026
Everything went well apart from you had to keep the car another half a day, which was unexpected.
08 July 2026
Some work not carried out as instructed at booking
07 July 2026
I have already completed a survey - far far too many surveys and emails
07 July 2026
On time,explained everything and polite.
07 July 2026
Helpful staff and clear explanations
07 July 2026
excellent service. The service manager, Chris, was most helpful in explaining a problem, arranging a repair and a car for the day
07 July 2026
Sam was very friendly, courteous and efficient. Visit was for MOT and passed without any problems. Very pleased with my visit and lovely lady on reception made me a coffee as well whilst I waited.
07 July 2026
Jake was very helpful, completed early and updated regularly
07 July 2026
Everything attended to efficiently so satisfied all round
07 July 2026
Great service as ever from the Group 1 Worthing team
07 July 2026
Inspection and work requested all carried out with no issues
07 July 2026
All went as it should
07 July 2026
My Advisor Samuel was very helpful and explained everything to me very well. Very good experiance at the Centre as well
05 July 2026
Looked after. Kept up to speed. All explained.
05 July 2026
Great customer service, friendly approachable staff.
02 July 2026
I was advised how long the service would take (1-1.5 hours) and waited in the customer waiting area- had 2 coffees. Very happy with the service.
02 July 2026
Superb garage and always top class service. Mark Fisher exceptionally helpful recently arranging my repair.
02 July 2026
My husband and I were kept updated of the situation regarding the initial repair, and then the subsequent further repair found during the inspection of my vehicle.
01 July 2026
The young man who attended to us was rather vague in answering our questions, did not really seem interested in finding out either.
01 July 2026
The work was carried out more quickly than quoted and the staff were courteous, informative and helpful!
01 July 2026
Chris was very helpful. Got booked the wrong time but he worked around it and was quick.
30 June 2026
Basically you delivered what i wanted in a timely and hassle free way.
30 June 2026
When I take my car down to BMW I'm often looked after by Chris, he is friendly, approachable and always makes the experience as easy as possible
30 June 2026
Creating the appointment, dropping the car off and collecting the car was seem less. Communication was good And finally I had two new tyres fitted which the technician swapped for me so they were both on the front so top service
30 June 2026
Absolute disgusted with the service I was given. I brought my car in for an update to my onboard computer. All the functions worked fine apart from satnav. The car was returned to me with everything gone. I feel a duty of care was absent.
29 June 2026
Kept up to date quick and efficient service.
29 June 2026
Great communication.
28 June 2026
Competent and timely service
28 June 2026
Very professional service. Any issues identified during the service were clearly explained and dealt with promptly after discussing the options with me. Excellent communication, friendly staff and great customer service.
28 June 2026
Thorough inspection and on time
27 June 2026
I had a difficult problem with a broken windscreen, and a looming MoT, and the Centre went out of their way to find a solution for me, swapping dates and fitting me in. I am most impressed, very grateful, and give credit where credit is due!
27 June 2026
Everything went smoothly. The young man I met on arrival was polite and efficient. The same goes for the technician who dealt with the car. A special mention to the nice lady who supplied me with a coffee whilst I waited for the work to be done.
26 June 2026
Attention to detail
26 June 2026
High price and the feeling that you look for as many opportunities to add to the final bill as possible (ie you recommended a replacement tyre for £280 I had it repaired the next day for £33) - otherwise it would be a 5 star rating
26 June 2026
There was no audio on the video so pointless really. Other than that everything was good
25 June 2026
Service was quick, efficient and timely, staff were fully accommodating to my requirements
25 June 2026
All completed on schedule
25 June 2026
Very efficient personnel
25 June 2026
Communication was great and I was informed about progress and costs. They looked after my car to a high standard as expected
24 June 2026
there was nothing wrong with the service, but i delivered my car the evening before and it wasnt started until the afternoon. it needed a spare which meant that it wasnt finished until mid morning the next day. a bit inconvenient for me.
24 June 2026
I purchased my bmw from group 1 hindhead branch, now closed. I needed a small service and mot in March this year, the helpfulness and effort shown for a very small invoice value was excellent, this occasion in June was a recall, again, top service
24 June 2026
Your people were helpful and welcoming on arrival. My car was washed and there was a calm atmosphere whilst waiting for my car to be MOTD
23 June 2026
Friendly staff and comfortable place to wait I asked for the complimentary wash and vacuum and my car wasn't vacuumed and initially I thought the car wash was ok but when I got out and pulled over the wheels still had all the dirt and dust in them .
23 June 2026
Friendly staff and the work carried out on time, always a good service
23 June 2026
The service team were great. The car was booked in on the App for a running in service (I received a confirmation) but when I arrived their system showed it in for a brake fluid change. They got on with it, did the service and I was out in 90 mins
23 June 2026
Excellent experience - many thanks
23 June 2026
Always great service
23 June 2026
would have been 5, as a non smoker getting in my car on pick up a smell of cigarettes smoke in some form, which made me feel sick
22 June 2026
Once again excellent service and communication from all at Group 1 Worthing with the only exception being from Mo Rashid who once again went over and above to make the experience 1 to remember (Top man and top service ??)
22 June 2026
Booked me in quickly, comms was clear and nice friendly tone
22 June 2026
The problem with the dashcam, which has been an issue since you installed it last year, remains unchanged, despite having been investigated during my recent service visit. Also, quoted price increased sharply after I'd left car with you.
22 June 2026
BMW always delivers. Satisfaction Guaranteed. Thank you.
22 June 2026
As always an excellent and efficient service
22 June 2026
After having my car all day for service and MOT. I didn't find out until 4.30pm when I'd come back to collect the car that it had failed MOT on all 4 tyres. The tyres then had to be ordered. I had to try and extend the enterprise hire car - issues to
22 June 2026
Prompt service
21 June 2026
Got job done quickly .
21 June 2026
Very efficient
18 June 2026
Got a call asking if I wanted to book my mot, very friendly on the phone, told me about a discount they currently had on. Also had the car cleaned after for free
18 June 2026
Polite, no fuss professional service
17 June 2026
I would have given 5 stars but my courtesy valet never happened as promised
17 June 2026
Very good
16 June 2026
Completed work as previously indicated when booking, car returned clean as always
16 June 2026
The overall customer experience when booking in with Sam at Group 1 BMW in Rustington and collection was extremely satisfying.
16 June 2026
Excellent service from start to finish.
16 June 2026
Did exactly what you said you would do
15 June 2026
Happy with what you did.
15 June 2026
Issue with service booking, the team accommodated the work on the day required with no problem.
15 June 2026
Check in was easy and drop off was smooth
14 June 2026
I was satisfied apart from one thing my car wasn't given the complimentary wash and vacuum that I ticked for beforehand, apart from that I have no complaints
12 June 2026
completely satisfied with service
11 June 2026
From calling up, to dropping the car off everything was brilliant. Repairs was carried out efficiently. Picking the car up is the reason I've only given 3 stars, no paperwork was given for the repairs completed and Car wasn't cleaned or washed.
11 June 2026
Excellent service great communication
FIND Group 1 Worthing BMW
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01903 334898
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
05 September 2026
Can't fault the sales experience. They made the deal work and the car was delivered on time and to a high standard