OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
225 ratings and 164 comments received in the last 90 days.
11 April 2026
I attended group 1 initially with a friend to look over some of the 1 and 2 series. I was promptly approached by your sales person who offered help as opposed to imposing it. Then from test drive to sale the whole experience was 5*
03 April 2026
Because I met a sales person who I trusted.He was professional ,patient and gave all the attention I needed.I try to name people I wish to complement so thank you Mo Rashid.
28 March 2026
Not familiar yet with the changes from my previous x1. I am a bit handicapped and rely on the door handles for stability when getting into or out of the car. On my previous x1 they could be gripped from above and below whereas new x1 only from below
27 March 2026
We waited longer than expected for the new car to arrive. However, following an email, Phillip acted promptly and arranged for an individual collection. We were able to collect it that same day week. We appreciated his prompt response.
24 March 2026
Charlie was able to give me all of the information I needed to make informed decisions. He was also able to offer sound advice moving forward too. Many thanks for all of your help Charlie - really appreciated...
23 March 2026
Very good service from start to finish
16 March 2026
Slightly disappointed with the part exchange valuation, but otherwise no complaints.
16 March 2026
Very helpful and had a very good knowledge of the car
11 March 2026
Friendly and helpful staff
16 April 2026
Good communication, great customer experience
14 April 2026
Service reception (Ebony) and the technican (Alan) gave exceptional service
14 April 2026
Did more than I expected
14 April 2026
Professional, informed service from the team and vehicle ready as advised.
14 April 2026
BMW Group 1 provided excellent customer service from the first contact over the phone to assistance at the dealership. My car was fixed very quickly and I was kept up to date with repairs.
09 April 2026
Completed on time. Liked the health check using video. Advisor was helpful and conducted further checks I requested. And a complimentary wash & vac. Good comms. Thanks
02 April 2026
Very polite, friendly and helpful team
02 April 2026
Good check in and check out service. However, as part of the car health check it would have been good to understand what work had to be done for the MOT and what was simply advisory
01 April 2026
MoT completed on time with a good video report.
01 April 2026
My car went in for MOT and service, my car is just 5 years old, and I had to have a new seat belt fitted WHY? I believed that buying a quality product I would be ok with this for a few years,
FIND Group 1 Worthing BMW
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01903 334898
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
16 April 2026
Jemma Shuttle was helpful and friendly throughout the whole experience and made the whole process extremely enjoyable.