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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
360 ratings and 236 comments received in the last 90 days.
11 October 2026
Jemma at BMW Worthing was brilliant throughout the purchase of my new X7. I never felt pressured, and she was open and clear about the deal, making the whole experience relaxed and enjoyable. Her knowledge of the car was excellent. She answered my q
10 October 2026
Callum was very knowledgeable, helpful and has a great manner about him.
05 October 2026
Thank you so much to Sean for helping me get my new BMW. He was friendly, professional and incredibly helpful throughout, making the whole process easy and enjoyable. I'm delighted with my car and really appreciate everything he did.
04 October 2026
From our first visit to the handing over - outstanding customer service
03 October 2026
Sean kept me updated at every step. He's handled my new cars over the years. He understands what I'm looking for.
02 October 2026
Callum listened to our requirements and was able to find a solution
02 October 2026
Yes, Callum was great! He took me through everything in detail. Provided options based on my affordability and preferences.
02 October 2026
Excellent service from Mo from start to finish. An option on the order form was missed on building the car but this was well handled by the dealership.
29 September 2026
Because it was good service.
26 September 2026
Great service from Jemma throughout, thank you.
26 September 2026
100% satisfied with the handover experience, and the general purchasing a BMW experience.
22 September 2026
Jemma was very professional and very efficient with the purchase of our new iX3. Jemma spent a great deal of time going through all of the apps etc
22 September 2026
Phil Langridge was a pleasure to deal with, made the process of purchase to handover seamless and without any pressure or fuss.
20 September 2026
Nigel always looks after me when I'm getting my new car. This will be my 3rd car through Nigel. ??
18 September 2026
Mo made the whole experience so easy, seamless and really focussed on how this was an exciting purchase for me. I felt really looked after, trusted his expertise and enjoyed the whole experience.
14 September 2026
Great personal service from the sales and support staff @ G1
05 September 2026
Can't fault the sales experience. They made the deal work and the car was delivered on time and to a high standard
23 August 2026
Sales assistant was very good ,knowledgeable and not at all pushy re a sale.Negotations were ok ans sensible.
06 August 2026
Excellent experience from start to finish. Beautiful showroom and great cars, but the team made it-Callum was especially helpful, knowledgeable and made everything smooth and stress-free.
06 August 2026
Nigel Armitage was , as always , very organised, friendly and answered any questions we had . The car was immaculate when given to us
02 August 2026
Smooth process start to end
01 August 2026
All brilliant all very friendly and helpful.
31 July 2026
Nigel from Group 1 handled my sale from start to finish and couldn't have done enough to be helpful.
25 October 2026
Everything was done as I hoped and I was keep informed.
24 October 2026
Service completed as expected plus the service person helped us find the well hidden wheel nut.
23 October 2026
The engineer I spoke to and discussed issues was not the same engineer when I checked out. Even for basic service it is an appropriate for engineer to speak to the customer at the desk on completion re each item addressed.
22 October 2026
You kept me informed of progress
22 October 2026
Work was completed while I waited in a reasonable time. The car wash left the windscreen dirty.
21 October 2026
I was kept informed throughout the booking and actual service. Very good job.
21 October 2026
Job done as expected of BMW
21 October 2026
Prompt, courteous service
21 October 2026
Great meet & greet
20 October 2026
The service relating to the MOT was excellent. Efficient and friendly staff.
20 October 2026
It was good
20 October 2026
Agent managed my expectations about time for the car to be serviced and it was even faster than he said. A delightful receptionist offered me coffee while I waited. Good feedback from those servicing the car
20 October 2026
Work was done on my vehicle a few weeks prior . on driving away from the garage, I noticed damage to my vehicle that wasn't there before leaving the car at the garage for 3 days. Nobody had confessed which is disappointing but it has been corrected
20 October 2026
Professional & efficient
19 October 2026
Car was fixed, garage kept me informed and then you cleaned it
19 October 2026
All work carried out as required
19 October 2026
very helpfull keeping me informed of vehicle progress
19 October 2026
Polite, efficient and professional
19 October 2026
Prompt service
19 October 2026
Very professional and friendly staff. Very knowledgeable and keen to help, made to feel very welcome and kept up to date with the progress of the service.
18 October 2026
Great service, jobs completed on time and even had the car valeted, well done.
18 October 2026
Very clear and helpful service advisor. Service and mot completed on time and all ok. Slow unrepairable pucture identified and quoted £199 for new tyre. I went to another garage who repaired it for £35. Wonder why you could not do the same?
18 October 2026
Everything went well; quick check-in for MOT and service, loan car ready, and car in great condition on receipt following valeting.
18 October 2026
Efficient booking and check in process, no additional unexpected charges and comfortable waiting area.
17 October 2026
Everyone was and is very professional
15 October 2026
Luke very helpful
15 October 2026
offered a courtesy car but upon arrival was advised that I had to pay £25 for it. I declined and asked for a lift to work and back instead as only 2 miles. I was told no initially then after complaining a driver was found to take me but only 1 way!!
15 October 2026
Professional and approachable staff. Kept fully informed throughout the repair process via video,message and verbal communication.
14 October 2026
It was all very simple and efficient at the dealership while I waited for car. Unfortunately 2 days later the tyre pressure light came on and a software update. I thought this would have been covered in the service. I specifically asked about softwar
14 October 2026
Work carried out..valet much appreciated
14 October 2026
The two issues I requested be addressed both when booking via the app and when I dropped the car off we're not addressed. One was sorted before I left and the other remains unresolved.
14 October 2026
Excellent service with friendly and attentive staff
14 October 2026
I couldn't fault anything!
13 October 2026
Easy to book an appointment on line - easy drop-off and MOT and service done at a speedy pace
13 October 2026
Jamie was helpful and informative throughout
13 October 2026
Very personal service and efficient service
13 October 2026
Polite and friendly service
13 October 2026
As always a very professional job done
13 October 2026
Very helpful staff
12 October 2026
Excellent feedback from service team
12 October 2026
The entire service staff is very supportive and welcoming especially Sam Chandler, he always attend us with care and patience. He explains us the required work in detail and tries to accommodate our appointment according to our convenience.
12 October 2026
All good bar not bar I had to call re the time it was ready. It was at the top end of estimated timeframe
12 October 2026
All repairs carried out and helpful
12 October 2026
Quick and easy
12 October 2026
Dealt with my query very well, helpful and with no fuss.
12 October 2026
Communication v g 1st day.Told one tyre needed and be in next am.Presumed all pre mot checks done 1st day. No call all day so I phoned late pm. Told mot failed and small light part needed not in till next day. Fitted am and told ready to get.
11 October 2026
The last work carried out on my car was a brake service. After collecting my car, I checked the area where the work had been done and found everything tidy and clean. Credit goes to the technician for their excellent work and attention to detail.
11 October 2026
Quick and efficient with good comms
11 October 2026
My vehicle given back with the work completed. Clean and no traces of grease on light carpets and trim.
09 October 2026
It's always brilliant a brilliant service at Worthing BMW
08 October 2026
The service was great but the price for a BMW D1S Xenon light at 4 times the typical market price is bad to say the least.
08 October 2026
The service and mot were carried out efficiently while i was able to wait and browse.
07 October 2026
Every person I met from Mandy on reception to the service advisor who looked after my car and Steve the service manager were all extremely friendly and welcoming.
06 October 2026
Work Professionally carried out
06 October 2026
Always polite and friendly
06 October 2026
Excellent customer service from front facing staff when I entered to when I left, and by all involved with the service and MOT of my my vehicle.
05 October 2026
Dealt with an overheating issue that occurred on way to get MOT, it was fixed & MOT completed. Great service and communication from service advisor
05 October 2026
No complaints
04 October 2026
Polite, helpful. Explained what was happening Prompt service
04 October 2026
Excellent customer care
04 October 2026
My service was done while I waited, a vehicle health survey was carried out and sent on line and my car was washed and waiting for me within the time predicted
02 October 2026
The work was done well and within the time specified.
01 October 2026
My appmnt was due to a brake pad warning and you changed a pair of pads. A brake pad message still came up relating to the pair that weren't changed. I had to return and was told they were ok to drive ..wait till next service.
30 September 2026
Video was great, service was ok. I believe that spending £800 on a car service should mean that i should get asked about a courtesy car and get the car thoroughly cleaned!
30 September 2026
Everything went well no problems
30 September 2026
Easy check in and kept informed when the vehicle was ready.
29 September 2026
Organised and transparent
29 September 2026
Due to the expense of the repairs required on my vehicle I was promised that the AC Unit / Blower issue would be looked at as part of customer goodwill. The fault has not been rectified.
29 September 2026
Jake was super professional and polite, was kept up to date on progress with my car
29 September 2026
No awareness of pre-booked additional items on arrival
29 September 2026
Staff were efficient, helpful friendly and professional.
28 September 2026
On retest lack of information from service desks.
28 September 2026
Service department agent very professional, personable and all you want as a customer of BMW- well done
28 September 2026
Good communication .
28 September 2026
Nothing to complain about, service from all staff was perfect
28 September 2026
Very good service
28 September 2026
I have been a customer for over 30 years. You are close to home and never let me down!
28 September 2026
Excellent service from staff as always. Car was lovely and clean after the inspection.
28 September 2026
Good service and friendly staff
28 September 2026
Great friendly staff good communications.
27 September 2026
Great service. Very pleasant staff. Kept informed. On time.
27 September 2026
Satisfactory experience
27 September 2026
Very fast, efficient
26 September 2026
Works on vehicle were actioned and I was kept informed. Unfortunately valets did not do a good job leaving chemical streaks down the hatch door.
26 September 2026
Very nice, professional service.
26 September 2026
Vrry quick and delighted with the clean
24 September 2026
Efficient service. Very helpful staff
24 September 2026
Always a good service
23 September 2026
Personable, efficient staff and excellent hot chocolate
23 September 2026
Great service from yourselves, kept me informed of what was happening and dealt with the issue in a short time.
23 September 2026
All good on service. Unfortunately recall parts not available.
23 September 2026
Greeted promptly as we arrived , efficiently completed booking in , work done to schedule , car returned washed and valeted on time with expectation.
23 September 2026
Personable staff, excellent service and a very good hot chocolate
22 September 2026
Good service. Nice entry and parking zone.
22 September 2026
From start to finish - it was smooth, friendly and efficient service. Greeted at the door of the service bay and shown to Chris who was very helpful and dealt with everything well.
21 September 2026
Friendly efficient staff
21 September 2026
They did exactly what said they would do efficiently and respectfully
21 September 2026
Efficiency, polite and good communication
20 September 2026
as always first class service
17 September 2026
Very nice people, easy to solve problems with and help understand any problems. Always a great service never have a problem.
17 September 2026
Sam was very friendly and helpfull, explained everything I needed to know.
17 September 2026
Car was repaired to a very high standard
17 September 2026
If I recorded 5 stars, where's the room for improvement.
17 September 2026
I was kept informed with the technician sending me a video and commentary of my vehicle.
16 September 2026
From arrival to the collision absolutely fantastic customer service. My vehicle was repaired, charged and cleaned. All handled with precision and care
15 September 2026
I asked them to carry out new brake pads and fix the broken seat belt clasp. They fixed the pads but didn't complete the seat belt repair / replacement. Then member of staff said there was nothing on system about seat belt repair!
15 September 2026
Work carried out in timescale I was given
15 September 2026
It was up to the usual high standard I've come to expect.
15 September 2026
Very efficient and a good easy visit
15 September 2026
Airbag replacement was quick, staff friendly and helpful
15 September 2026
Very smooth process
14 September 2026
All arranged & completed very efficiently as always
14 September 2026
Very satisfied... the service man helped me reload the BMW app!
14 September 2026
Ease of booking, drop off and pick up.
13 September 2026
very good from start to finish
13 September 2026
Prompt & efficient service.
13 September 2026
Helpful service team. Good facilities
13 September 2026
Booking process was quick and easy, although not all service centres are the same. Friendly staff when dropping the car off. Given accurate timings of when the car would be ready and kept informed throughout. Car health video was very interesting too
13 September 2026
Good swift service. Particularly helpful as I needed to get away promptly
12 September 2026
Work carried out quickly and efficiently. Advice given on non-urgent items requiring future attention. Cost was reasonable for work done.
11 September 2026
The salesman was not pushy and very helpful Nothing was a problem and made us feel at ease without any pressure
11 September 2026
Rapid, professional service
10 September 2026
Prompt service and very quick
10 September 2026
The airbag replacement was swift and efficient. Fantastic 5* The visual inspection was not a success. I had already booked the vehicle in (day after BMW visit) with an independent garage to advise on a knocking sound. A very rusty prop shaft
10 September 2026
BMW Worthing has always provided me top class service and this was the case on this occasion. Everything ran very smoothly efficiently and Sam who looked after me was as always very helpful and accommodating
10 September 2026
Fairly satisfied. Would be useful that if present - as I was - the vehicle check video and any points to address get mentioned by the service advisor.
10 September 2026
I was kept waiting far longer than necessary. I could see that the work on my car had been completed, but my car keys had been left on the service advisors desk. I went to speak to someone to discover what was happening to be told it was ready.
10 September 2026
Very professional
10 September 2026
The usual top service from the team
09 September 2026
The drive in bay is a nice new addition. It would be even better if someone came out to meet me. Also I needed a new tyre but forgot I'd taken out the insurance it would be great service if I was reminded that I had the insurance
09 September 2026
Always friendly staff and helpful.
08 September 2026
Technician was over picky stating that the Track rod end had been heated but this was done 12 years ago as they were seized , the car has been through your workshop many time since then having had all my servicing and MOT with you . You wanted £400
08 September 2026
Professionalism and expertise throughout.
07 September 2026
Bought a used X5 from Group 1 and after 2 months felt that a brake judder noticed from collection was not going to improve. Asked for it to be looked at (£99.00) and was told that I would have to buy new discs and pads @£1600.00. Not impressed.
05 September 2026
Went for a suspected puncture, when needing a new alloy replacement it all worked well and the advisor Chris went above and beyond to help find a loan car with the team to ensure I could get my son to nursery whilst without a car, so helpful!
05 September 2026
From the ladies on the front desk to he men who organise the work to be done on your car are polite,make you feel welcome and no what they are talking about
03 September 2026
work was carried out as requested
03 September 2026
Sales lady I had was amazing and make the process very easy and quick and stress free
03 September 2026
The centre did what was expected
02 September 2026
Always pleasant experience and well looked after. Good work space for while you wait and always offered a coffee.
02 September 2026
I attended for an air bag recall i arrived a bit early the staff were very pleasant nice coffee job done straight away perfect
02 September 2026
I'm happy with the level of service, but it would have been nice if the Centre had contacted me as soon as my vehicle arrived in their location on the Monday. I didn't actually hear from them until the following morning (Tuesday).
02 September 2026
Very polite team and engineer Hassle free experience
02 September 2026
Timely and efficient.
02 September 2026
The work carried out was fine but there was no record on your systems that I had a service plan which was surprising. I had the same issue as I have had previously that the auto lights were switched off by your team. Dangerous.
02 September 2026
Small repair following a silly 'accident'. Experience from arrival to pick up first rate and fully informed throughout.
02 September 2026
All very efficient although could have been cheaper!
01 September 2026
Excellent service
31 August 2026
Because it was everything I expected!
31 August 2026
Excellent service from start to finish. The team were professional, friendly and efficient, kept me well informed throughout, and made the whole experience straightforward and stress-free. Very impressed with the level of care.
31 August 2026
Everytime I put my car in for anything the first thing I'm told is there are no courtesy cars available. Which seems funny to me because when ever anyone else i know with a bmw puts theirs in they get a courtesy car straight away.
30 August 2026
Charging for a service I did not authorise.
30 August 2026
Everyone was very helpful and went really well
29 August 2026
Great service, especially from Sam in service department at your Worthing branch
28 August 2026
When i checked in and spoke to the school kid behind the desk he asked if i wanted my car washed i said yes please the same answer when I booked the work in over the phone, when I collected the car it wasn't washed , incompetence come to mind
25 August 2026
The staff were polite and friendly. And answered all my questions.
25 August 2026
Part needed was not available and will take a month to arrive.
24 August 2026
Everything was completed in good time. Vehicle left clean and staff friendly and professional.
23 August 2026
Very satisfied with the wait area and coffee whilst car was being done.
23 August 2026
Smooth Friendly Professional
22 August 2026
Good comms, incl Luke Stripp
21 August 2026
Excellent customer service displaying a high level of empathy with my servicing and engine issues.
21 August 2026
Should have proactively called the customer with periodic updates - instead I had to call twice given absence of status.
20 August 2026
Never had a problem with service or recalls. Staff are very polite and friendly
19 August 2026
All scheduled work done without issue plus complementary check of underneath.
18 August 2026
Usual excellent service
18 August 2026
Came in for a minor issue, but health check identified other issues. Chris was great and kept me informed throughout the process. Will be back to have the work finished. Great job!
18 August 2026
All pretty seamless
18 August 2026
Everything at group1 Worthing was made easy for me to book in and collect
17 August 2026
The experience was excellent from front of house team and the service was conducted quickly and efficiently.
17 August 2026
Waited for 1.5 hours then told I couldn't have my car back as you didn't have an oil filler cap in stock for the recall
17 August 2026
Very informative, helpful and polite
16 August 2026
My car was in for a recall on a airbag Job done very quick good experience
16 August 2026
The service was completed very quickly, I got the usual video review, and everyone was helpful and professional, so nothing to fault.
16 August 2026
It's been quite difficult to get information regarding the status of the ongoing repairs on
15 August 2026
Would have given 5 stars but service and requested thermostat replacement took two days rather than all in same day.
15 August 2026
Fantastic service as always! Would always recommend and Chris Allen and the whole SVC Team are brilliant.
15 August 2026
Easy to book an appointment, work completed swiftly and good communication
14 August 2026
Friendly, helpful and professional service
14 August 2026
I was informed over the phone that the fault of my car would be investigated free of charge to be told when booking the car in on the morning of the repair I would have to pay an investigation charge.
13 August 2026
Helpful and informative. Friendly communication
13 August 2026
Service from the team was as good as ever, and the service on the car done in record speed, which was great as I was late in dropping the car off.
12 August 2026
A friendly and efficient service.
12 August 2026
Most people who work there were welcoming, especially the lady on reception. The work was completed quickly and they sent me a video of their check underneath my BMW.
12 August 2026
Fast service while I waited, price reasonable.
11 August 2026
It was very easy to book a date in for a waiting appointment and the MOT took exactly as long as I was told it would. All staff were very courteous, polite and professional.
10 August 2026
All went well.
10 August 2026
Excellent service
10 August 2026
great service from Jake
09 August 2026
Jake was extremely helpful and fully understood my problem. He consulted with his colleagues and the issue was rectified.
09 August 2026
Explaining everything from beginning, very professional,nice staff!
09 August 2026
Jake was polite and professional and got the service completed before time as I have a husband recovering from surgery and needed to get home
08 August 2026
Great service as usual,friendly and helpful staff
08 August 2026
Easy to sign in to reception, good waiting area, coffee made for me, polite attentive staff. Car washed and hoovered to a high standard.
06 August 2026
Quick, easy, thorough, great loan car, friendly and helpful service.
06 August 2026
As always a very professional service. Clear, transparent and polite. It's a rare quality I believe and it only strengthens and demystifies the BMW brand.
06 August 2026
Excellent service
05 August 2026
Easy booking, very efficient check-in, useful safety check video.
05 August 2026
Outstanding service! Fixed the issue quicker then I expect and handled everything with complete professionalism from start to finish.
04 August 2026
All ran to time, very efficient, good response to dealing with vehicle issues.
03 August 2026
They were very professional and courteous but the service leaves a lot to be desired as the technition missed a dangerous defect. I know the car wasn't booked in for this problem but would expect a professional fitter to investigatethe problem
03 August 2026
Brake Service was completed band car washed
03 August 2026
Usual high standards maintained by the local team
02 August 2026
Very helpful team
02 August 2026
Same quality service as always. Good communication
02 August 2026
Work done was fine. Obsession with bonnet gas strut expiry dates stupid. Worst thing is checking in, and then finding someone else xhecks you out. Feels uncomfortable and unnecessary. If it matters so much then publish a list of that days customers a
02 August 2026
Good service
02 August 2026
My car was booked in for a Summer check. I received an excellent video of the vehicle explaining the findings of the technician and the car was returned to me washed and vacuumed. Thank you.
01 August 2026
Had a brilliant experience with BMW Group One Chandlers Worthing recently. My roof motor failed just two days past its warranty period. Jake in service was fantastic-he reached out to BMW Customer Services on my behalf, and they kindly agreed
01 August 2026
Lack of information provided about the outcome of the service, poor customer service. Following payment and collecting my car, I had to request health check video as I had not received. A fault under warranty was identified and not shared.
01 August 2026
Great customer care and issues fixed in a timely manner. It is always a pleasure to deal with Sam.
31 July 2026
Staff were efficient and courteous
FIND Group 1 Worthing BMW
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01903 334898
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
21 October 2026
Jemma was amazing