OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
185 ratings and 135 comments received in the last 90 days.
02 May 2026
First time I've bought a new car for a long time and found the experience exciting and easier than I anticipated. The buying is a bit stressful as it is a big decision and many options. Our sales rep, Jemma made it seem easy. Delivery was great.
01 May 2026
I received good service and my needs were fully met.
16 April 2026
Jemma Shuttle was helpful and friendly throughout the whole experience and made the whole process extremely enjoyable.
11 April 2026
I attended group 1 initially with a friend to look over some of the 1 and 2 series. I was promptly approached by your sales person who offered help as opposed to imposing it. Then from test drive to sale the whole experience was 5*
03 April 2026
Because I met a sales person who I trusted.He was professional ,patient and gave all the attention I needed.I try to name people I wish to complement so thank you Mo Rashid.
28 March 2026
Not familiar yet with the changes from my previous x1. I am a bit handicapped and rely on the door handles for stability when getting into or out of the car. On my previous x1 they could be gripped from above and below whereas new x1 only from below
27 March 2026
We waited longer than expected for the new car to arrive. However, following an email, Phillip acted promptly and arranged for an individual collection. We were able to collect it that same day week. We appreciated his prompt response.
24 March 2026
Charlie was able to give me all of the information I needed to make informed decisions. He was also able to offer sound advice moving forward too. Many thanks for all of your help Charlie - really appreciated...
23 March 2026
Very good service from start to finish
06 May 2026
Looked after by a very professional team . Also wasn't expecting the car to be washed either. Time taken to run through various settings,as I didn't know how to install them. And a spotless reception area.
06 May 2026
Amazing service.
05 May 2026
Very efficient - friendly staff - free car wash!!
05 May 2026
Good value and prompt service.
05 May 2026
Ebony was good at communicating. The mechanics video was very professional
04 May 2026
Good service
03 May 2026
The service was carried out while I waited and within a couple of hours and Ebony kept me updated with progress and walked me to my car afterwards. I was also offered drinks by the receptionist.
03 May 2026
I asked for the car to be hoovered only this was not completed I emailed Ebony 3 times still not heard back being x motor trade for 25 years I didn't expect the world just what I asked for to be achieved
02 May 2026
Good service
02 May 2026
Ms Ebony had been an excellent agent. I was a quite demanding customer but she addressed all my needs.
FIND Group 1 Worthing BMW
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01903 334898
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:00
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
Address
- Manor Retail Park, Rustington, Littlehampton, West Sussex, BN16 3FH
Opening Hours
- Mon–Fri:08:00 - 17:30
- Sat:Closed
- Sun:Closed
Phone
- 01903 337305
Worthing as well as surrounding areas including Bognor Regis, Horsham, Chichester and Littlehampton
03 May 2026
Professional, knowledgeable, approachable and friendly staff. Very efficient, very helpful - both pre and post sale