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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
362 ratings and 201 comments received in the last 90 days.
07 March 2025
Had to chase re a number of things. 5 day insurance only offered at 12 hour despite enquiring about insurance and registration.
06 March 2025
Callum Capper took the initiative in suggesting the car to me and was then extremely helpful in constructing a deal that worked for me. He should be commended for the excellent service which he provided.
05 March 2025
Phil was great! I knew what I wanted and he found in stock car to spec! Great service
28 February 2025
I decided to change the car I had originally ordered for another car at the same distributor. I was pleased with the way this matter was resolved. I was pleased that the Sales Executive was available to address questions re the sale/vehicle.
20 February 2025
Very helpful indeed.
20 February 2025
Everything that we discussed went to plan
19 February 2025
Friendly staff, simple online document sharing and signature process, great run through of the features
15 February 2025
New car was not charged on handover.
06 February 2025
Collection was quick and seamless with the 5 day insurance. Phil provided a thorough demonstration of the vehicle. There was a scuff on the inside pax door which was dealt with the next day when I went back in and the staff were very quick to resolve
24 January 2025
Well managed
15 January 2025
It was faultless and I felt very relaxed throughout the process.
10 January 2025
Our sales rep, Jemma, was very approachable and demonstrated good knowledge of the products and systems used in the dealership. Options were fully explained when requested to distinguish between those which were really necessary or luxury.
06 January 2025
He found the right car with the right spec I wanted and even got it sourced from another branch. Mo was very easy to get on with and was very prompt in answering and queries or questions I had.
05 January 2025
Excellent customer service. Clear information at each stage.
28 December 2024
Nigel was excellent with explaining and made me feel very confident.
18 December 2024
Sean communicated throughout the process
15 December 2024
Enjoy the dealership and the people
09 March 2025
Placing the Customer first !
09 March 2025
Well organised service reception and good communications before and during the service process
08 March 2025
Reasons above
08 March 2025
Quick professional
08 March 2025
As previous plus I do not understand why a third party service cannot be recorded in the virtual service book esp given the car is out of warranty
08 March 2025
The whole experience was perfect from start to finish. Everybody is so helpful, cheerful and 'can-do'
06 March 2025
All the work required completed in good time. Costings explained.
06 March 2025
Great service is what I expect and got
04 March 2025
As above,your booking confirmation states our expert technician will be attending to your car, I had an apprentice work on my car, which is fair enough, everyone needs on the job education, however apprentice supervision was clearly lacking.
04 March 2025
Good service
27 February 2025
Efficient and polite service
27 February 2025
In this particular instance I felt I was not kept fully up to date with how a problem was being solved. More feedback would have been welcomed.
26 February 2025
Still waiting for a quote that was requested on day of service/warranty work.
26 February 2025
I liked seeing the video of my car and what had been done. The service person answered my questions
26 February 2025
Was kept appraised throughout day. They were mindful of my time pressures
25 February 2025
As above
24 February 2025
As above
24 February 2025
Friendly and knowledgeable staff
24 February 2025
I waited for my service to be completed, and received a video from the mechanic who undertook the work.
24 February 2025
Car was ready when I arrived, and cleaned to a very high standard
23 February 2025
See above comments
22 February 2025
The support was good, but preferred how it used to be, from the call to book in & the call to pick up was the same person.
22 February 2025
Fast polite and efficient
22 February 2025
Excellent service
22 February 2025
The work was carried out in a very efficient manner.
22 February 2025
All went very smoothly.
22 February 2025
Quick turnaround including an immaculate valet service which was complimentary.
22 February 2025
Helpful and pleasant staff. Good service .car was ready earlier than expected which was good. Everything well in explained
22 February 2025
Full service efficiently carried out
20 February 2025
Sam was extremely helpful and my faulty petrol cap was replaced. I was expecting a bill and there was no charge as a gesture of good will. This is my 4th one series and an excellent car.
19 February 2025
Would have been a 5* only for the fact I could not book online for what I needed as apparently group 1 Worthing is not set up for that ? Which seems a bit odd !
19 February 2025
Brilliant service, friendly.
19 February 2025
On top of that I was given a £100 voucher and l was very pleased .
18 February 2025
I waited for the brakeoil to be changed
18 February 2025
Service was fine
18 February 2025
Great customer service & support.
18 February 2025
Friendly staff
18 February 2025
Fast efficient service
18 February 2025
Quick and professional service.
17 February 2025
Great service provided by Chris Allen, very thorough and helpful
17 February 2025
I was very happy that the dealership could accommodate me at short notice and were able to find a courtesy car which made it much easier. Sadly, the wrong part was then ordered which delayed collection by a few days.
17 February 2025
Kept me informed.
17 February 2025
Car was in for first service.But other issues were found and corrected
14 February 2025
Service carried out as I waited. Nothing was too much trouble.
14 February 2025
The work was carried out quickly, the staff were very polite and the car was washed before I got it back.
13 February 2025
Mandy the receptionist was amazing at organising, booking the service, arranging everything
13 February 2025
Change in car to be purchased. Issues speedily and helpfully resolved. Pleased with the outcome.
12 February 2025
Service experience was fine, information still not joined up. Call week before offering £40 MOT, get to Branch and told I have a free MOT on my service pack.
12 February 2025
Great communication by multiple media, text email and phone so I never kissed any update.
12 February 2025
As above
11 February 2025
Group 1 Worthing were really friendly and professional, very efficient, I will definitely go back there for my next car.
11 February 2025
Easy booking service and all work required was completed with issue.
11 February 2025
Top class service from the booking in team
11 February 2025
Great
10 February 2025
See above.
10 February 2025
Carried out well
09 February 2025
Great service from the team at the dealership
08 February 2025
John, who I spoke to at the booking centre and Sam in the Service Departmen were both very helpful and with a nice manner. The call centre was much more helpful than on previous occassions, so well done to John. Sam was as impressive as previously
08 February 2025
See above
08 February 2025
Very helpful, friendly and polite staff. Everything was done as requested to a high standard. The replacement car for the day was fabulous (thank you).
08 February 2025
Excellent staff who handled the job most efficienly.
08 February 2025
Service advisor was very good and corrected the invoice on request ref airbag replacement.
07 February 2025
See above . Video useful.
06 February 2025
I went in as a result of a safety recall. The check and valet was done in the time promised
06 February 2025
Faultless experience
05 February 2025
I have been contacted by the dealerships representative to find out about my experience and detailed feedback has been given . My issue has not been resolved either by the agent or their customer satisfaction agent .a missed opportunity for 5 stars
05 February 2025
No complaints at all
05 February 2025
Fixed issue
04 February 2025
Everything was fine
04 February 2025
Would have given five but I had to find my own way home and get a lift to pick my car up . No offer of courtesy car or collection.
03 February 2025
The work was completed exactly within the timescale quoted.
03 February 2025
All problems and queries resolved
03 February 2025
Issue was resolved quickly and efficiently. Service adviser kept me informed of progress. Car back on the road in good time.
02 February 2025
Good service
02 February 2025
The car runs well and came back in good order.
01 February 2025
Excellent service throughout. No complaints.
31 January 2025
Was really looking forward to have a clean car returned to me which is always a threat. How when I got inside it had not been cleaned and the back hadn't been washed well. Some times I feel with bmw you get what is paid in terms of work but nothing
30 January 2025
Very professional and lovely people
30 January 2025
it's like going to the dentist for me / i'm waiting for the next attempt to rip me off
30 January 2025
Polite, considerate, concise, punctual, easy and fair
29 January 2025
Good service
29 January 2025
I have only 2 comments: 1) The Double Screens setup at the Service Advisers Desks Create a barrier and reduce the space available to interact. 2) Both in the lavatories and in the public areas there are no bins anywhere.
29 January 2025
Whilst valeting, believe over zealous high pressure washing has lifted lacquer on the boot spoiler. The car will return for repair 04/02/25
28 January 2025
Booking and checking in were easy, even though the online booking process didn't accept signatures until the fourth attempt. Also too many offers of 'add-ons' to the work that I needed done.
28 January 2025
Freindly staff, clean and prompt.
28 January 2025
No issues
28 January 2025
very much satisfied
27 January 2025
Very satisfied! I can't even get service like this in a restaurant! Once again Best in the game
27 January 2025
Always a good service
27 January 2025
again . the staff were grest
26 January 2025
I have already said that the excercise in reviewing an free inspection of the car and then saying in the report re brakes 20% worn and in the next column quote a price to replace was bizarre, this was on several issues .
26 January 2025
Simon very helpful and also lady providing coffee
25 January 2025
Made a mistake and never said sorry
25 January 2025
Staff are polite and helpful, and work was done quickly.
25 January 2025
Customer service was excellent, the job was completed in less than half the time stated and the courtesy car was comfortable, clean and the instructions on how to use it (first time in an electric car) were superb
25 January 2025
Every thing explained at the start and delivered as expected. The car was ready even earlier than forecast.
24 January 2025
It was just a mot
23 January 2025
Amazing staff
23 January 2025
4.5 stars. I'm very happy with the customer care and professionalism of the service department. I feel listened to and cared for. They're helpful, and fix my issues, but some require digging deeper unfortunately.
23 January 2025
Always happy to know that we are being looked after
22 January 2025
Excellent customer service - rare these days !
22 January 2025
Everyone was professional, helpful and polite. Thank you.
22 January 2025
Really good service. Phil went out of his way to ensure a great experience.
22 January 2025
Because everyone is so "on the ball" - it was all dealt with quickly and efficiently.
22 January 2025
Courtesy car for a recall New service plan all sorted for me
21 January 2025
Instant attention when I arrived, a clear description of what to expect and when the job would be complete. Everything happened as described and I was phoned ahead of the estimated completion time to be told I could collect.
21 January 2025
work completed to my satisfaction in a timely manner
21 January 2025
Couldn't fault the service.
21 January 2025
The service received at the Group One dealership in Rustington is always 100%. Helpful friendly staff.
20 January 2025
Informative with the video health check.
20 January 2025
Very good
20 January 2025
MOT completed efficiently
19 January 2025
Quick efficient pleasant service
16 January 2025
It was easy to book in, the reception team were friendly and efficient, I was kept informed with a useful video of the inspection and a report showing what had been checked. The pick up was very efficient too.
15 January 2025
Everyone is lovely and happy to explain if needed
15 January 2025
Nice electric mini loan car too.
14 January 2025
no issues from start to finish, easy to book appointment and great customer service throughout
14 January 2025
Service was done really quick, was told it's going to be whole day but it was done in 3 hours.
14 January 2025
Ebony was helpful
14 January 2025
Because they are very professional
14 January 2025
Having purchased a Service Pack from Group 1 I was surprised to be told when the car was ready that I would need to pay another £214.
13 January 2025
Helpful, knowledgeable and kind staff
13 January 2025
Easy to deal with
13 January 2025
It would be nice to get a reply to my message about receiving an invoice.
13 January 2025
A
13 January 2025
I would have been completely satisfied had the price of the service been less.
13 January 2025
Simon Toppin, the Service Advisor, was very polite & helpful. He answered my queries to my satisfaction, explained the controls of the loan car and arranged a new Service Plan efficiently. I was kept informed of progress on my car at all times.
12 January 2025
I required a replacement part and this was promptly dealt with.
09 January 2025
Great communication throughout and ability to respond as the service was being completed, along with a nice environment to be able to work while waiting.
09 January 2025
They are so helpful, professional and attentive.
09 January 2025
Got to return to have problem rectified
09 January 2025
Excellent communication skills at the service reception keeping me informed of progress throughout.
09 January 2025
Cared about the customer
08 January 2025
My results from my health check differed from last year. You suggested that my break pads had improved and my tire no longer had a hole in. Inconsistent which is worrying for safety.
08 January 2025
I was left to drive home 20 miles on what MOT Advisories stated were two tyres with nails in them. The MOT was issued just 55 minutes after I had received a 100% "All OK" healthcheck video. I was not informed of punctures prior to paying the bill.
08 January 2025
The service was great and Simon Toppin was extremely helpful.
08 January 2025
Service check in and process easy
08 January 2025
They could do no more!
07 January 2025
Had to call to confirm appointment time. Emails received in name of the sender rather than 'Group 1 Worthing' mean easy to miss / ignore as treated as unsolicited. Although car washed and vacuumed, car washing was patchy and poor.
06 January 2025
Went above and beyond, very helpful and great communication
06 January 2025
Completed service as expected
06 January 2025
Everything done and delivered on time
06 January 2025
Very efficient and friendly staff.
05 January 2025
Fast and efficient service
03 January 2025
Always amazing customer service. Very helpful, love the inspection videos, always kept informed of progress or any works required.
02 January 2025
Simple check-in, efficient. Last time I seemed to be forced to join a BMW app which didn't suit me. Waste of my time. Deleted after the visit. This time no pressure. Better.
02 January 2025
Work done free check of vehicle and was cleaned
01 January 2025
an very smooth and organised service from the call to me to remind me of my service being due through the completion of the work and car valet before returning my car
01 January 2025
Service completed on time ar
29 December 2024
Friendly and professional reception.
29 December 2024
Communicative and consistent
27 December 2024
Efficient friendly and professional
27 December 2024
Very welcoming, Friendly and extremely helpful
24 December 2024
The process was handled in a friendly and competent manner with good feedback by the way of the health surveillance and review of the works undertaken
24 December 2024
Chris in Service is very arrogant and tends to ignore service clients as if they are quite irritating to him. The telephone follow up from a robot is also very annoying and the fact it leaves a message asking you to call back, is outrageous.
24 December 2024
Great service
24 December 2024
Good service , kept me informed . Very helpful
23 December 2024
Simple and easy no fuss
23 December 2024
They were flexible e we hen I changed the dates and provided a nice curstesy car. Ye job was completed in time complete with a car valet at 5pm on a Friday.
23 December 2024
Everything was done as promised and a couple of valuable service points were picked up on the general vehicle inspection. Useful video. Immediate response from Sales to a new car enquiry while I was waiting.
23 December 2024
Excellent work andcar being. Cleaned was a bonus
23 December 2024
Friendly Staff and good communication.
23 December 2024
The issue with my car was fixed under the warranty.
22 December 2024
Job completed.
22 December 2024
no area for development
21 December 2024
They did everything they were supposed to but took longer than originally stated.
21 December 2024
Always kept up to date on progress of car being repaired
21 December 2024
My car was collected, a courtesy car was suppled and my car was brought back to me the following day. Sean was very helpful and made it all stress free for me.
19 December 2024
I booked a service for Worthing but the confirmation email was Ruislip I emailed both the main email and Worthing to ensure the booking had been corrected and had no response. I telephoned Worthing a week before and the booking hadn't been changed.
19 December 2024
All booking and work went to plan. Allgood.
19 December 2024
Was a disaster that was somewhat recovered after some intervention
19 December 2024
All done on time, car nice and clean
18 December 2024
Good service but expensive
18 December 2024
From start to finish they have been great, from the lady who booked me in, to Chris who was my contact during the work. They kept me informed and completed the work quickly.
17 December 2024
All done as requested
17 December 2024
I had to get my own coffee in your waiting area. Hitherto, for many years, a nice member staff looked after this for me. Staff cuts from the new American owners of Group One?
17 December 2024
Should t be coming back after only a month for repair
17 December 2024
The service department staff are very helpful and go out of their way to meet my expectations. Also very easy to book the service and availability is excellent.
17 December 2024
Efficient and polite
16 December 2024
Service carried out as per instructions
16 December 2024
Recall not completed - Software update not completed even after being told it was done.
16 December 2024
Service was quick and clearly explained.
15 December 2024
Work is always competed to a high standard and service is excellent
07 March 2025
The whole process was seamless & straightforward and no issues. All I had to do is tell my wants/needs for my new vehicle and payment and it was adhered too and also fairly.